FortisPay values your privacy and is committed to handling personal information in a responsible manner. This Privacy Policy explains the types of information we may collect through our ecommerce store, how we use it, and the choices available to customers.
This page is general business policy content and not legal advice. For case-specific help regarding your information or an order, please contact support at [email protected].
When you browse or shop on our website, we may collect personal and order-related information you provide directly, including your name, email address, phone number, billing address, shipping address, and order details.
We may also collect technical and usage information such as device type, browser type, approximate location, pages viewed, and general interaction data through cookies or basic analytics tools.
We use collected information to operate our store, process orders, confirm transactions, arrange shipping, provide customer service, respond to inquiries, reduce fraud risk, improve our website, and maintain business records.
We may also use contact details to send order updates, service-related notices, or responses to support requests.
To complete purchases, we use customer information for billing, verification, fulfillment, and delivery. Payment transactions may be handled by third-party payment service providers. We do not state that we store full payment card details unless required for operational purposes through secure service partners.
Payment providers may process your payment information according to their own privacy and security practices as part of completing your transaction.
Our website may use cookies or similar technologies to keep the site functioning properly, remember preferences, support the shopping experience, measure traffic, and understand how visitors use the store.
You may be able to manage cookies through your browser settings, but disabling certain cookies may affect site functionality.
We may share necessary customer information with service providers that help us run the store, such as payment processors, shipping partners, hosting providers, technical support providers, and analytics services. We share only the information reasonably needed for those business purposes.
We may also disclose information where reasonably necessary to protect our business, investigate misuse, respond to disputes, enforce our policies, or comply with applicable legal or regulatory requests.
We retain personal information for as long as reasonably necessary for order fulfillment, customer support, recordkeeping, fraud prevention, dispute handling, and other legitimate business purposes. Retention periods may vary depending on the nature of the information and applicable operational requirements.
We take reasonable administrative and technical steps to help protect personal information against unauthorized access, misuse, or disclosure. However, no method of storage or online transmission can be guaranteed to be completely secure.
Customers may contact us to request updates or corrections to their personal information, ask questions about how their data is used, or request support regarding account or order information, subject to applicable requirements and identity verification where necessary.
If you no longer wish to receive non-essential communications from us, you may contact us to opt out where applicable.
Our store is intended for general audiences and is not knowingly designed to collect personal information from children without appropriate authorization. If you believe information has been submitted in error, please contact us.
Our website may use third-party tools or services for payment processing, shipping, analytics, or operational support. Those providers may handle information under their own terms and privacy practices in connection with the services they provide.
We may revise this Privacy Policy from time to time to reflect updates to our operations, website features, or business practices. The latest posted version will apply to information handled through the store after publication.
If you have any questions about this Privacy Policy, your personal information, or need case-specific help, please contact us at [email protected].
